InstaMG is a healthcare technology platform that helps users order medicines from nearby licensed pharmacies and get them delivered to their doorstep. We also enable prescription uploads and online doctor consultations where required.
No. InstaMG does not sell or manufacture medicines. All medicines are sold and invoiced by licensed retail pharmacies partnered with the platform. InstaMG acts only as a technology intermediary.
We aim to deliver medicines within 30 minutes*. Delivery time may vary depending on factors such as medicine availability, pharmacy location, traffic, and weather conditions.
Some medicines require a valid prescription as per law. You can upload an existing prescription, or Request an online doctor consultation through the app Prescription medicines are delivered only after proper verification.
Doctor consultations are provided by independent third-party registered medical practitioners. InstaMG only facilitates the connection and does not provide medical advice or issue prescriptions.
Yes, for medicines that do not legally require a prescription. Prescription-only medicines will need a valid prescription.
Yes. InstaMG partners only with verified and licensed pharmacies. Medicines are sourced directly from these pharmacies and are subject to quality and compliance checks.
No, medicines are non-returnable for safety and hygiene reasons. Returns or refunds are allowed only if: A wrong product was delivered, or The product is damaged, defective, or expired
You must report the issue within 24 hours of delivery through the app or by contacting customer support. Photos or videos may be required for verification.
If approved, refunds are processed to the original payment method. Refund timelines depend on the payment provider or bank.
Payments are processed securely via third-party payment gateways. InstaMG does not store your card, UPI, or banking details.
We take data privacy seriously and follow reasonable security practices. Your personal and prescription data is shared only with pharmacies, doctors, or delivery partners involved in fulfilling your order.
Order cancellation depends on the order status and pharmacy processing stage. Once medicines are packed or dispatched, cancellation may not be possible.
If a medicine is unavailable, the pharmacy or InstaMG support team will inform you and may suggest alternatives (where legally allowed) or process a refund if required.
You can contact us at: InstaMG Healthcare Private Limited | Email: support@instamg.in | Website: https://www.instamg.in
