This Privacy Policy describes how InstaMG Healthcare Private Limited (“InstaMG”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal information of users (“you”, “your”) who access or use our website, mobile application, and related services (collectively, the “Platform”).

By using InstaMG, you agree to the terms of this Privacy Policy.

1. About InstaMG

InstaMG Healthcare Private Limited is a technology intermediary that connects users with licensed retail pharmacies, delivery partners, and third-party registered medical practitioners.
InstaMG does not manufacture, stock, or sell medicines directly and does not issue medical prescriptions.

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Name

• Mobile number

• Email address

• Delivery address

• Date of birth (where required)

b) Health & Prescription Information

• Uploaded prescriptions

• Medicine order details

• Consultation-related information submitted by users

Health data is collected only when voluntarily provided and strictly for service fulfillment.

c) Transaction Information

• Order details

• Payment method (InstaMG does not store card or UPI details)

• Transaction IDs and status

d) Technical & Usage Data

• IP address

• Device type, browser, operating system

• App usage data and logs

• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Process and fulfill medicine orders

• Connect you with nearby licensed pharmacies

• Enable doctor consultations and prescription review

• Arrange delivery through third-party logistics partners

• Provide customer support

• Improve platform performance and user experience

• Comply with legal and regulatory requirements

We do not use your health data for advertising or marketing purposes.

4. Prescription & Medical Data Handling

• Prescriptions are shared only with the relevant pharmacy or registered medical practitioner involved in your order or consultation

• Prescription data may be retained as required under applicable healthcare laws

• InstaMG does not alter, generate, or misuse prescriptions

5. Data Sharing & Disclosure

We may share your information with:

• Licensed pharmacies for order fulfillment

• Registered doctors for consultations and prescription issuance

• Delivery partners for order delivery

• Payment gateway providers for transaction processing

• Government or legal authorities if required by law

We do not sell or rent your personal data to third parties.

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• Secure servers and encrypted data transmission

• Restricted internal access

• Regular security reviews

However, no method of transmission over the internet is 100% secure. You use the Platform at your own risk.

7. Data Retention

We retain personal and transactional data only for as long as necessary to:

• Fulfill services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Health and prescription data may be retained for the period mandated by applicable laws.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve site functionality

• Analyse traffic and usage trends

• Enhance user experience

You can manage cookie preferences through your browser settings.

9. Your Rights

You have the right to:

• Access your personal data

• Request correction or update

• Request deletion (subject to legal requirements)

• Withdraw consent where applicable

Requests can be made by contacting us using the details below.

10. Third-Party Links

Our Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices of such third parties.

11. Children’s Privacy

InstaMG is not intended for use by children under 18 without parental or guardian consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

InstaMG Healthcare Private Limited
📍 Registered Office: Delhi NCR, India
📧 Email: support@instamg.in
🌐 Website: https://www.instamg.in